Frequently Asked Questions
Got a query that is not covered in our help center? Reach out to us via email :support@spboutiqueshop.com and make sure to include your Name, Order Number, and an in-depth explanation of your question. We will try to answer all messages within 24 hours. If you have not heard back from us within a day, please check your spam folder - our emails may have been mistakenly filtered. It is a good idea to add support@spboutiqueshop.com to your contacts or whitelist us to make sure you get our replies.
HOW OLD DO YOU HAVE TO BE TO SHOP?
YOU NEED TO BE 18 +
Do you offer discounts?
Discounts are available to Military, Retired Veterans, first responders, Government employees, and educators.
To validate eligibility, we require a valid photo ID. Sign in to claim the discount. Rest assured, as a military family etc.., all your information remains secure. Upon successful verification, you will be given a discount code to apply to your order.
What makes your store unique compared to others in the industry?
Our store offers a large curated selection of high-quality products, pricing and discreet packaging, and knowledgeable staff to assist customers in finding the perfect item for their needs.
How do I place an order?
To get your order started online, just add your items to the shopping cart. When done, click checkout and proceed to finish up. To make future checkouts easier, create an account to save your shipping info.
Did you receive my order
If an order is successfully completed, you will get an order confirmation email at the address you provided (check spam to be sure you don't miss it). If you don't see the order in your Order History, something didn't go through get in touch with us at support@spboutiqueshop.com
Were is my order?
Curious about your order's status? Our website provides tracking 24/7 - just head to your order and sign in, there will be /track-trace/order for all the details.
How does my order get processed?
All orders and payments are conveniently processed through our website and can only be placed online. After you submit your order, an email confirmation will arrive to let you know it was successful!
I got an incorrect item shipped?
If you've received an incorrect product, kindly contact us so we can get you a replacement. We'll need you to get a return authorization number (RA#) first.
What if I changed my mind?
Please note that all sales are final, and no returns or exchanges will be accepted after check out. Once the package leaves our warehouse, it cannot be switched or refunded. Therefore, it is important to ensure your satisfaction with your purchase before making the payment.
I ordered the wrong item?
In order to prioritize the safety of our staff and customers, we regretfully cannot accept exchanges for items such as sex toys or intimate apparel (sadly can't exchange toys or intimate apparel (e.g., lingerie, thongs, massagers, etc.). It is the customer's responsibility to ensure that the correct product is chosen before making a purchase.
Canceling and Order?
Once your order is in progress, it is not possible to make any changes or cancel it. If you realize that you do not want the item, please label the package as “return to sender” before opening it and send it back unopened. Once the package arrives back to our warehouse and has been inspected, we will credit your account for the cost of the product, but please be aware that a 20% restocking fee will be deducted. The shipping fee will not be refunded. If you need assistance before your place your order, our customer service team is available during Eastern Standard Time, weekly hours from 12pm to 10pm and on Saturdays from 12pm to 9pm. For immediate assistance please email us at support@spboutiqueshop.com and we will respond within 30 minutes or call us at 434-272-8572 and we will respond within 24 hours.
What is the Refund Policy?
Due to the personal nature of our merchandise, we regret to inform you that ALL SALES ARE FINAL, therefore returns or exchanges on purchased toys and products cannot be accepted unless they are defective. You will receive the same exact product replacement, unless we are sold out and then at this time we will send a similar product. This policy is in place to prioritize the health, safety, and peace of mind of both our valued customers and dedicated staff members. If an item has been thoroughly tested and proven defective, it may be returned to us. However, please note that the shipping fees for such returns will be your responsibility.
This policy applies to a variety of items including but not limited to lotions, oils, vibrators, dildos, douche/enema kits, anal toys, beads and plugs, cock and ball devices, cock rings and sleeves, gags and ropes, as well as lingerie and men's wear.
Please understand that any product designed for intimate contact with body parts or fluids cannot be returned once it has left our warehouse as it is considered used. Additionally, lubes, massage oils condoms, body paints, and body jewelry are also non-returnable.
We appreciate your understanding regarding this matter as we strive to maintain the utmost quality standards in all aspects of our business operations.
Upon receiving the defective product, we will promptly arrange for the shipment of a replacement that has undergone thorough testing. In some cases, our manufacturer may advise you to discard the defective item as they deem appropriate. This decision is at their discretion and may vary depending on the circumstances. We kindly ask for your understanding in such cases as we prioritize providing you with a new and fully functional product in a timely manner.
Order Fulfillment Time
Orders are usually dispatched within 1-2 business days of the completion of the order. Delivery times can vary depending on the chosen shipping method, the recipient location, and any potential Customs clearance delays.
Shipping Options
Orders larger than what can be fulfilled by a single warehouse may be split and shipped from multiple locations. Tracking codes will be provided for each package, and customers will still be charged a single, quoted shipping rate by us -- we cover any additional costs associated with multiple shipments.
How much is Shipping?
Our standard shipping rate to the continental United States and to military addresses is $10.00. Orders over $59, In U.S. territories qualify for free shipping with code 59SHIP. We welcome customers from Canada, and most products on this website can be shipped to your region. *Note: Government taxes/duties are not included in shipping charges and will be your responsibility and customs delays may be expected.
Are there Shipping Exclusions?
We apologize, but we are unable to ship to prisons, schools or churches. Our automated filters will not allow orders to these types of locations. If you think your address was incorrectly blocked, please reach out to us at support@spboutiqueshop.com
If your package is Undeliverable
We will email or text you if your order is sent back to us as undeliverable (wrong address, missing apt #, nobody around, pup barring way, etc.). Please double-check your shipping info when you place your order, as that is exactly how your label will be printed. Returned orders will be charged a 20% restocking fee and no shipping refund. Reshipment incurs a $10 fee. We will reship any orders we have made a mistake with, at our expense.
Why do I have multiple tracking numbers?
We may provide several tracking numbers because our warehouses are in various locations. If one warehouse has one item but the other has the other, we will send separate packages, so you get everything you ordered. If a product is out of stock across all warehouses, we will handle the situation in a timely manner.
is your order taking longer than expected? Looking for Help?
Once we ship your package, it is in the hands of the carrier. If it is not at your door within the estimated delivery time, please reach out to us at support@spboutiqueshop.com and we can investigate it. During busier times (like the holidays) or weather issues, carriers can take longer than usual or might miss a few scans. Your package may not be scanned until it arrives at its destination.
I have not received my order, although it has been shipped?
Follow the carrier's tracking to monitor your order. If it is marked as delivered but you cannot find it, chat with neighbors + the office, if applicable. If still missing, contact the shipping carrier's local office, giving your tracking number + asking for an investigation. If you are using a lockbox, the post person should have left a key in your mailbox. If not, the post office can help, as we are not affiliated. If needed, you can use ROUTE for protection in the event of a lost, damaged, or missing package. Note: Once shipped, these are out of our control, so please allow time for your carrier to investigate any claims.
What's the estimated delivery time for my order?
You will get your shipment in 3-4 business days or earlier via standard USPS. sometimes a package is large so we may use UPS.
Orders are processed Monday through Friday, excluding holidays. Orders placed by 12:00 p.m. EST will be handled the same business day.
Orders submitted on Saturdays/Sundays or on holidays will be processed the next business day.
Orders shipped to APO addresses and US Territories are not eligible for expedited shipping
Why are Signature cards necessary?
Adult Signature required guarantees mail items are not delivered to people under twenty-one. Recipient or a resident at their address must show photo ID to the delivery employee for age verification. Signature Confirmation service gives updates about the shipment and confirms delivery with the recipient's signature. Opting out of Signature required means you accept full liability for any lost or damaged packages.
Why isn’t the description identical?
Even experienced pros can miss product updates, which is why each item includes a manual. If something seems off, let us know. With the latest items added hourly, details can be overlooked unless we are told. We strive to stay on top of our products but need customers to alert us to discrepancies. When reported, the product is taken off until the issue is fixed. We usually contact the manufacturer to fix the issue, but sometimes they take the product off the market without explanation. In such cases, we have no control over product content, descriptions, or images. Got something different than ordered? Reach us at support@spboutiqueshop.com. We take quick action to fix any errors as soon as we are told. Thanks for notifying us of any issues.
Do you have warranties on all products?
We will have a separate list of all warranties & guidelines
How often are products put on websites?
We add fresh items to our selection daily, so peek at our Coming Soon! and New Products Categories.
I forgot my password, how do I retrieve it?
Use the forgotten password to retrieve it in your email.
What types of toys do you recommend for beginners?
For beginners, I recommend starting with simple, user-friendly options like the male rose or a basic USB rechargeable toy. These are easy to use and provide a great introduction to pleasure products. Our realistic collection is also popular and offers a variety of choices to explore.
https://www.spboutiqueshop.com/collections/beginner-toys
Are your products safe for people with allergies?
We provide a complete ingredient list for all our products to ensure that customers with allergies can make informed decisions before making a purchase. If you notice any missing ingredients, please reach out to one of our experts for assistance.
Do you offer any products for couples?
Absolutely! We offer a range of products designed for couples, including interactive toys and massage creams that enhance intimacy. Our selection includes items that can be enjoyed together, making them perfect for spicing up your relationship.
Any missing ingredients, please reach out to one of our experts for assistance.
We offer the largest selection of toys and accessories specifically designed
to enhance solo play, whether for him or her, as well as for couples, all aimed at delivering the ultimate pleasure.
https://www.spboutiqueshop.com/collections/womanizer-collection
https://www.spboutiqueshop.com/collections/masturbator
What are your product sizing details?
Our product sizing information indicates that most items run true to size. If any items have irregular sizing, we will include that information in the description. If you're uncertain about your size, please don’t hesitate to consult one of our experts for assistance.
Do you have any toys that are quiet and discreet?
Yes, we have a selection of toys that are designed to be quiet and discreet for your privacy.
What are your product sizing details?
Our product sizing information indicates that most items run true to size. If any items have irregular sizing, we will include that information in the description. If you're uncertain about your size, please don’t hesitate to consult one of our experts for assistance.
What materials are your toys made from?
Our toys are made from a variety of body-safe materials, including silicone, glass, and ABS plastic. Each product description includes detailed information about the materials used, ensuring you can choose items that meet your safety and comfort preferences.
Are your products safe for sensitive skin?
Yes, many of our products are made with body-safe materials, and we provide ingredient lists for creams and lotions. If you have allergies or sensitivities, feel free to ask about specific products, and we can help you find options that suit your needs.
Can I use your creams and oils with toys?
Yes, many of our creams and oils are compatible with toys, but it's essential to check the product details for specific recommendations. For example, our flavored body kiss massage cream is edible and great for enhancing intimate experiences, while ensuring compatibility with your toys.
Do you have any discreet options for shared living spaces?
Absolutely! We offer a variety of quiet, discreet toys designed for use in shared living spaces. Many of our USB rechargeable options are designed to be low-noise, ensuring your privacy while you enjoy your experience.
Can I find ingredient lists for your creams and lotions?
Yes, we provide ingredient lists for all our creams and lotions. If you have specific allergies or concerns, just ask, and we can help you find the right product that meets your needs. Your safety and satisfaction are our top priorities.
What are interactive toys, and how do they work?
Interactive toys are designed to respond to your movements or can be controlled via apps or remote. They often provide a more immersive experience, allowing for long-distance play or synchronized enjoyment with a partner. If you're interested, we can recommend some popular options!