SP Boutique Shipping Policy

Orders are processed within 1–2 business days, excluding weekends and holidays.

• Processing time is separate from shipping and transit time.
• Orders placed on weekends or holidays begin processing on the next business day.
• Orders requiring payment, address, fraud-prevention, or inventory verification may require additional processing time.
• If additional information is needed, SP Boutique will contact you using the email address or telephone number provided with your order.

After processing, typical U.S. delivery takes 3–4 business days, depending on the destination and carrier conditions.

When combined with our 1–2-business-day processing period, most U.S. orders arrive within approximately 4–6 business days after the order is placed.

Delivery dates are estimates and are not guaranteed. Delays may occur because of severe weather, holidays, peak shipping periods, route disruptions, or other carrier-related circumstances outside SP Boutique’s control.

You’ll receive a tracking link by email once your order ships.

• Tracking may take 24–48 hours to update after a shipping label is created.
• “Label created” means the carrier has not yet scanned or accepted the package.
• Carrier scans and tracking updates may be delayed during weekends, holidays, and peak shipping periods.

All orders ship in plain, unmarked packaging. No logos, store name, or product details appear on the outside of the package.

For card or bank-statement identification, you may see a shortened billing descriptor such as SPB.

Before placing your order, please confirm:

• Street number and street name
• Apartment, suite, or unit number, when applicable
• Correct city, state, and ZIP code
• Correct email address and telephone number

If you notice an address error before your order ships, contact us immediately. We’ll try to assist, but address changes are not guaranteed once processing has begun.

If a package is returned because of an incomplete or incorrect address, additional shipping fees may apply before the package can be reshipped.

Some carriers and shipping services may not deliver to PO Boxes, APO/FPO addresses, package lockers, or other restricted locations.

If your delivery location requires special instructions—such as a gate code, leasing-office delivery, or signature requirement—you are responsible for providing those instructions during checkout when that option is available.

Shipping carriers may experience delays outside SP Boutique’s control, including:

• Severe weather or natural events
• Holiday and seasonal shipping volume
• Carrier operational disruptions
• Service interruptions or route limitations
• Transportation or regional delivery delays

SP Boutique cannot guarantee carrier delivery dates or accept responsibility for carrier delays after a package has shipped. However, we’ll assist with a carrier inquiry when appropriate.

If tracking shows “Delivered” but you cannot locate your package:

• Check your porch, side door, garage, mailbox area, and other secure delivery locations.
• Check with household members, neighbors, and your building or leasing office.
• Confirm that the shipping address on your order is correct.
• Allow up to 24 hours, as some carriers may mark a package delivered shortly before the final drop-off.

If your package or item arrives damaged, contact us promptly with:

• Your order number
• Clear photographs of all sides of the shipping box
• A clear photograph of the shipping label
• Clear photographs or video showing the damaged item

Claims involving damaged, defective, or incorrect standard products must be reported within 7 days of delivery.

Damage or defect claims involving life-size sex dolls must be reported within 24 hours of delivery.

Keep the item, shipping box, product packaging, and all packing materials until the issue is resolved. Carrier and replacement claims may require photographs of the original packaging.

Approved claims are handled according to the SP Boutique Refund & Return Policy .

Some orders may ship in more than one package. This may happen when products ship from different locations or require separate packaging.

If your order is split into multiple shipments, you may receive separate tracking numbers and the packages may arrive on different dates.

If you notice an address or order issue before shipment, contact us immediately. We’ll try to assist, but changes or cancellations are not guaranteed once processing has begun.

A package may be returned to SP Boutique because of an incorrect or incomplete address, missing apartment or unit number, refused delivery, unclaimed package, or unsuccessful carrier delivery.

The customer may be responsible for additional shipping charges before a returned package can be reshipped.

Because of the intimate and hygienic nature of many products, refunds may not be available for returned-to-sender packages. Eligibility depends on the product type, condition, and the SP Boutique Refund & Return Policy .

Need help with a shipment? Contact us and include your order number.

Email: support@spboutiqueshop.com

For faster assistance, include your order number, the complete shipping address entered during checkout, and any relevant tracking screenshots or carrier correspondence.